Effective volunteer involvement results from a system of good practice, review and continuous improvement.

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• Policies and procedures are implemented to effectively guide all aspects of volunteer involvement.

• Volunteer involvement is regularly reviewed in line with the organisation’s evaluation and quality management frameworks.

• The organisation’s performance with volunteer involvement is monitored and reported to the governing body, employees, volunteers and stakeholders.

• Opportunities are available for volunteers to provide feedback on the organisation’s volunteer involvement and relevant areas of the organisation’s work.