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Mental Health Charter


The idea of the Charter was introduced and led by Caroline Mellers, who initially was a St Mungos and New Hope volunteer. Caroline has a personal and professional background in mental health, having used a crisis, and inpatient services. She was employed by the District Health Board in Auckland, New Zealand as a service user and evaluator and now works for a number of local organisations in B&NES.

Caroline is currently working with Bath Mind to further enhance the charter and further the influence it has on how services support people in moving towards better mental health and wellbeing.

Charter Development Worker


The Charter is in 2 parts

Caroline has a personal and professional background in mental health. Caroline sees the importance of integrating the views of clients in mental health services.


She recently won an award for her work creating a Mental Health & Wellbeing Charter, which sets out the priorities of mental health users in Bath & North East Somerset. 


Caroline can’t talk highly enough about support she had from New Hope in her work.


She loves comedy, especially Miranda, and dreams of maybe seeing the Northern Lights from a husky sled one day.

In Memory of Andrea Morland

(Senior Commissioning Manager, Mental Health, B&NES)

“It’s not about competing it’s about working together, to serve people in the best way possible… not silos of organisations but a group of people with solid working relationships that give people the support they need”.

Mental Health Charter 10 Guiding Princip
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