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Leadership & Management

Commitment to volunteer involvement is set out through vision, planning and resourcing, and supports the organisation’s strategic direction.

  • Responsibilities for leading and managing volunteer involvement are defined and supported.

  • Policies and procedures applying to volunteers are communicated, understood, and implemented by all relevant staff across the organisation.

  • The organisation’s risk management processes are applied to the organisation’s volunteer involvement.

  • Volunteer involvement records are maintained.

  • Processes are in place to manage relationships with partner agencies in collaborative volunteer activities.


(This criteria only applies to organisations working with other organisations in a collaborative activity involving volunteers and/or sharing responsibility for particular volunteers).

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