Commitment to volunteer involvement is set out through vision, planning and resourcing, and supports the organisation’s strategic direction.

​

• Responsibilities for leading and managing volunteer involvement are defined and supported.

• Policies and procedures applying to volunteers are communicated, understood, and implemented by all relevant staff across the organisation.

• The organisation’s risk management processes are applied to the organisation’s volunteer involvement.

• Volunteer involvement records are maintained.

• Processes are in place to manage relationships with partner agencies in collaborative volunteer activities.

 

(This criteria only applies to organisations working with other organisations in a collaborative activity involving volunteers and/or sharing responsibility for particular volunteers).