What Training & Support is Offered?


Initially Mentors must complete the essential core training, one session weekly over 5-6 weeks, delivered in central Bath, to ensure mentors are safe and confident in their role and forms the core learning for the NOCN level 2 qualification in Peer Mentoring which is optional

2 Day Peer Mentor Training

Understanding the mentoring relationship, personal & professional boundaries, confidentiality, the policies and procedures in place for safety. Exploring recovery, aspirations and tools for supporting someone to make small changes.


Improve your listening & conversation skills when working 1:1 with people who you are supporting to make positive changes, explore the barriers to change and different support techniques that can be used including SMARTER planning


Exploring how to minimise risk when lone-working, what procedures are in place for safety, discussion about health & safety scenarios

Respecting Difference

Understand what equality, diversity and inclusion mean and explore unconscious bias, how they impact in a work environment


Understand what the different types of abuse are and the signs, how to respond and what to do if someone discloses or you suspect abuse & your responsibilities as a volunteer


An opportunity for new mentors, to meet with our more experienced mentors to talk about some of the tools we have looked at during training, discuss how the mentors use them and what and why they find these useful

Managing Challenging Situations

Identify what a challenging situation is, what might be going on for us and the other person, how to respond and explore what support is available following involvement in a situation


Monthly 1:1 supervision - Focuses on wellbeing, the role, personal progression, on-going learning and support with

Monthly group reflective practice/action learning – an opportunity to meet with other mentors and share valuable experience, skills and learning

Check-in following every 1:1 mentoring meeting – to ensure safety and to talk through any issues or concerns

Team “away days” - An opportunity to get to bring the mentoring team together for some  training and some fun team building activities, and plan for future developments

Essential Core Training

Day 1 Peer mentoring training - 9.45am-4pm

Day 2 Peer Mentoring training - 9.45am-4pm

Safeguarding - 3.5 hours

Respecting difference; Equality, Diversity & inclusion - 3 hour

Lone-working - 3.5 hours

Make every contact count - Positive conversation skills and SMARTER planning, delivered over 2 half days, 4 hours each


Managing challenging situations - 3 hours

Toolkit - 2 hours (delivered by experienced mentors to share mentoring tools)

On-going training is offered, the content requested by the team, Mentors also deliver training sessions about resilience tools they use such as mindfulness and mind maps.

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St Mungo's - Building Bridges to Wellbeing

South Vaults, Green Park Station

Green Park Road 

Bath BA1 1JB

Contact -

ralph.lillywhite@mungos.org  07825 115 775