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What Training & Support is Offered?


Initially Mentors must complete the essential core training, one session weekly over 5-6 weeks, delivered in central Bath, to ensure mentors are safe and confident in their role and forms the core learning for the NOCN level 2 qualification in Peer Mentoring which is optional

2 Day Peer Mentor Training

Understanding the mentoring relationship, personal & professional boundaries, confidentiality, the policies and procedures in place for safety. Exploring recovery, aspirations and tools for supporting someone to make small changes.

Currently delivered online, please see below for more information.

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Improve your listening & conversation skills when working 1:1 with people who you are supporting to make positive changes, explore the barriers to change and different support techniques that can be used including SMARTER planning

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Exploring how to minimise risk when lone-working, what procedures are in place for safety, discussion about health & safety scenarios


Respecting Difference

Understand what equality, diversity and inclusion mean and explore unconscious bias, how they impact in a work environment



Understand what the different types of abuse are and the signs, how to respond and what to do if someone discloses or you suspect abuse & your responsibilities as a volunteer



An opportunity for new mentors, to meet with our more experienced mentors to talk about some of the tools we have looked at during training, discuss how the mentors use them and what and why they find these useful

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Managing Challenging Situations

Identify what a challenging situation is, what might be going on for us and the other person, how to respond and explore what support is available following involvement in a situation


Monthly 1:1 supervision - Focuses on wellbeing, the role, personal progression, on-going learning and support with

Monthly group reflective practice/action learning – an opportunity to meet with other mentors and share valuable experience, skills and learning

Check-in following every 1:1 mentoring meeting – to ensure safety and to talk through any issues or concerns

Team “away days” - An opportunity to get to bring the mentoring team together for some  training and some fun team building activities, and plan for future developments


Mentoring Training

Peer Mentor Training

Core course Content – delivered over 5 zoom sessions, lasting 3 hours each (with breaks)

Our trainers deliver training using a variety of teaching styles and encourage full participation of attendees to ensure the sessions are both interesting and interactive.


1.   Introduction to the Peer Mentoring Project

  • Welcome, group agreement and introductions,

  • Aims & learning objectives

  • What is mentoring; what skills/strengths/ abilities a mentor might bring, what support a mentor might offer. Leading to a Mentoring definition.

  • Conduct/volunteer agreement, E,D&I


2.    Mentoring - Boundaries & confidentiality

  • Boundaries; what does this mean? importance & impact, personal & professional boundaries

  • Mentoring vs Friendship

  • Confidentiality – from prospective of mentors, mentees & the organisation, importance & impact, how we maintain confidentiality including personal information- what is shared & recorded

  • Phone mentoring vs face-2-face – exploring the benefits and challenges, keeping things on track


3.   Safety & mentor wellbeing

  • Safeguarding; exploring what is this means, signs to be aware of, a mentors responsibilities

  • Support and supervision for mentors to help maintain wellbeing and for progression


4.   Communication


  • Building a rapport- starting points & what to share

  • Conversation styles- open & closed questions, empathy, reflection, telling & suggesting

  • Finding out about their world- conversation skills

  • Challenges and benefits of phone mentoring

  • Goals, aspirations, SMART planning


5.    Toolkit training - Bringing it all together - 2.5 hours (with breaks)

  • Meet some of the mentoring team and explore the “toolkit”

  • Explore some scenarios to bring your learning to real situations


Also available:

       Managing Challenging Situations - 3.5 hours (with breaks)


  • What is a challenging situation for us? How can we respond

  • Our expectations/ preconceptions – impact on how we communicate, can we be non-judgemental?

  • What might be happening for the other person, what might we miss on the phone

  • Support following a difficult interaction/call


       Lone-working - 3.5 hours (with breaks)


  • How to stay safe, safety procedures, a mentors responsibilities

  • Dynamic risk assessments and scenarios


       (MECC) Make Every Contact Count

  •  A more in depth look at conversation skills and supporting people to make positive changes.

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